1. Most Common Questions
1. How can I open an account?
Opening an account is very easy. Just click here and fill out the special form to instantly register an account.
2. Is there any age limit?
You must be over 18 years.
3. Do you restrict residents from specific countries from opening an account?
No we do not. However, accounts from countries that fall under a higher than average risk factor, might have limits other than the standard. Also we do not do business with countries under UN trading embargo or OFAC sanctions (Cuba, Iran, Iraq, Libya, N. Korea, Burma (Myanmar), Liberia, Sudan, Syria, Zimbabwe, Rwanda, etc).
4. What happens when I signup for an account?
When you sign up for an e-wallet account at Paxum you will instantly have access to the members area of your account in order to start using it
5. What is the difference between unverified and verified accounts?
When you signup for an account with Paxum, your account is unverified by default. Unverified accounts have limits on transactions they can perform.
Under different international laws and know your customer rules we are required to identify all our clients. In order to verify your account and obtain higher transaction and withdrawal limit please send us a photo id that clearly states your name, date of birth and place of issue via your online account management interface or by fax.
6. Can I open Paxum accounts for my friends, family, employees or affiliates?
Paxum Business account holders have the power to open accounts for their employees or affiliates. Personal account holders can send an invitation email to their friends or family so they open the account themselves.
2. Current Account Questions
1. What is a current account?
Current account is similar to checking account at your bank. All incoming funds are first credited to your current account by default (except when adding funds directly to your Prepaid Card Account). When you try to send money to other users, withdraw money to your bank account or perform other transfers, all funds will be taken from your current account. This is the main e-wallet account free of charge
2. What can I do with money in my current account?

Personal Account Holders can:
  • Send money to other Paxum users.
  • Transfer funds to your Prepaid Card Account to use by your Paxum Prepaid MasterCard® Card.
  • Withdraw funds directly to your bank account.
  • Withdraw funds by issuing a check by mail.


Business Accounts can do the following in addition to Personal Accounts:
  • Send out mass payments to other Paxum account holders.
  • Send out mass wires or checks to your affiliates or vendors.
  • Create personal accounts for your affiliates and employees (Mass account issue is available).
3. Is money from current account available for withdrawal from my Paxum Prepaid MasterCard Card?
No. You must transfer the money from your current account to your prepaid MasterCard card account first. Since we allow much higher limits for withdrawal then our competitors, we let you transfer the amount of money you require
4. What currencies can I open the account in?
The default currency is US dollars (USD) for both your main account and the prepaid MasterCard card account (optional). Other currencies are available upon request.
6. Can I send somebody money in another currency?
Yes you can. The conversion rate will be set by our bank based on the FOREX exchange rates.
3. Prepaid Card Account Questions:
1. What is a prepaid card account?
Prepaid card account is account where your Paxum Prepaid MasterCard Card is connected.
2. How much does it cost to issue a prepaid card?
Your Paxum Prepaid MasterCard card will be issued under your name free of charge. Please see our fees table for more details.
3. Where can I use your prepaid card?
Our Prepaid MasterCard Card is accepted anywhere MasterCard® is accepted. You can make transactions online or go to a store and make signature based purchases just like you would do with any other regular MasterCard card. You can also use your Paxum Prepaid MasterCard Card to withdraw money from any ATM around the world.
4. I forgot my PIN CODE, what do I do?
Please log in to your account and go to - My Account - Profile and select Paxum Prepaid Card management in order to change your PIN
5. I found unauthorized charges on my prepaid card. What should I do?
Please log in to your account and go to - My Account - Resolution Center and click on Dispute an Item or contact us by phone 24/7 1-866-347-4781 toll free or +1-347-562-6010 for international calls
6. What do I do if I lost my card?
Call our customer support as soon as possible to block your card to prevent unauthorized use. 1-866-347-4781 toll free or +1-347-562-6010 for international calls.
7. Can I use my Paxum Prepaid MasterCard Card to make purchases online and at stores?
Absolutely. Your card can be used anywhere just like any other full MasterCard card.
8.How can I add money to my prepaid card?
You can transfer money from your current account to your prepaid card account.
9.How Do I add and verify my Paxum Prepaid Card in Paypal?
Once you add your Paxum Prepaid Card to Paypal, within 2 business days you will see a transaction from paypal in your Paxum Prepaid Card Statement in your Paxum Account. The transaction will look like PP*xxxxCODE, where XXXX is the code that you need to enter on Paypal's website for verification.
4. Adding Funds Questions
1. How can I load money to my current account?
You can load your account with funds via certified check, wire transfer or credit card. You can load your account by receiving money from other Paxum account holders as well.
2. How can I load money to my prepaid card account?
You can transfer money from your current account to your prepaid card account.
5. Withdrawal / Transfers Questions:
1. Where and how can I withdraw money in my current account?
You can send funds directly to your bank account or transfer money to your prepaid card account and use your Paxum Prepaid MasterCard Card to withdraw money at ATM location worldwide or make signature based purchases everywhere MasterCard® is accepted. You may also issue checks from your Paxum account and have us mail it for you
2. How can I withdraw money in my prepaid card account?
Just go to any ATM location worldwide and withdraw your money.
3. Who can I transfer money from my current account?
You can send money to other Paxum account holders.

Personal account: holders can also send checks or wire transfers.

Business Account: account holders can send money to their bank account as well as send checks and wires (including Mass transfers) to other parties.