Paxum Privacy Policy

Last Updated: January 11, 2018

Company Services

Company is in the business of providing payment processing services to entities (collectively the “Customers”).

Company Commitment

The Company is committed to safeguarding Customers’ personal information in its possession. The Company considers “personal information” to be information related to a specific person that can be used to identify that person. Anonymized information that does not identify a specific person is not considered personal information under this Privacy Policy.

This Privacy Policy answers frequently asked questions about online privacy, including what personal information the Company collects and how it will be used and protected. The Company may from time to time change this Privacy Policy, so please re-read it periodically.

How and What Non-Public Personal Information the Company Collects

If you visit the Company’s website (“Site”) for informational purposes only, the Company will not require you to provide any personal information. You will remain anonymous unless you register for any of our services or otherwise elect to disclose your identity. However, the Company may collect and store certain visitor data including, but not limited to, browser type, Internet Protocol (“IP”) address, and geo-location information.

At other times, the Company may collect certain Customer-related personal information, such as:

  • If an entity registers for an account with the Company, the Company will request information from certain owners, directors and authorized individuals for the entity which includes those individuals’ names, email addresses, physical addresses, contact phone numbers, dates of birth, and government issued identification numbers;
  • Before a Customer utilizes any of the Company’s services and throughout our relationship with a Customer, the Company may require a Customer to provide additional information to verify an individual’s identity, address or other data to manage risk and compliance. We may also obtain information from third parties providing services such as identity verification, fraud prevention and similar services;
  • If you choose to participate in a customer survey, the Company may ask for your name, email address and other information required by the particular survey; and
  • If you report a problem or submit a customer review, the Company will ask you to provide information such as your name, email address, and account number.

Additionally, when a Customer has registered for an account with the Company and logs into the account, the Company may collect the IP address, standard log-in information and certain geo-location information.

The Company does not knowingly collect information about any person under the age of 18.

How the Company Uses the Data It Collects

The Company will use personal information to conduct certain activities related to a Customer’s use of the Site and to service any account a Customer maintains with the Company. Such use will include:

  • Evaluating a Customer for the Company services a Customer requests;
  • Registering a Customer as a client and opening an account;
  • Contacting a Customer to verify or reconfirm the accuracy of the information provided;
  • Facilitating payments and transactions as directed by a Customer;
  • Verifying the existence and availability of funds;
  • Administering a Customer’s account;
  • Assisting in the provision of other services or products requested by a Customer;
  • Resolving disputes and troubleshooting problems;
  • Preventing potentially fraudulent, prohibited or illegal activities and enforcing our contracts with a Customer;
  • Complying with legal process such as subpoenas and court orders and performing other duties as required by law;
  • Researching the demographics and behaviors of the Company’s Customers; and
  • Reporting to law enforcement authorities if the Company believes a crime has been committed.

How the Company Protects the Security of Your Personal Information

The Company has implemented technical and managerial procedures to maintain accurate, current and complete information as well as to protect personal information from loss, misuse or alteration when it is under the Company’s control.

Personally identifiable information will be stored on the Company’s secure servers or stored on third party servers located in secure data centers. The Company has ensured that or has ensured that third parties maintaining the servers have appropriate safeguards such as firewalls and data encryption and that appropriate physical access controls to the files is enforced. The Company authorizes access to personal information only for those employees who require it to fulfill their job responsibilities.

Personal information is also password protected so that access is limited to Customers and those with whom a Customer shares their password, the Company, as well as third party access facilitated by the Company in relation to performance of the services offered by the Company.

The Company has also taken steps to protect the integrity of its Customers’ personal financial information when they initiate a transaction on the Company’s Site.

Despite the Company’s reasonable efforts to protect personal information, the Company cannot guaranty the personal information will not be accessed, disclosed, altered or destroyed.

How the Company Shares Your Personal Information with Others

The Company may disclose all of the personal information it collects to business partners (including Member Bank and other affiliates) that perform services on the Company’s behalf, provide co-branded services or assist in the provision of the Company’s services, including those that assist the Company in preparing and distributing prepaid cardholder communications and responding to cardholder inquiries. This Privacy Policy does not govern the privacy policies and practices of the Company’s business partners. If you have questions about the privacy policies or practices of the Company’s business partners, please contact them directly. The Company uses third parties to provide statistical tracking and advertising effectiveness for the Site. The Company may share information such as Customer names and addresses and other information necessary for the third parties to provide that service. These third parties are prohibited from using personal information for any other purpose. The Company will not sell or rent personal information. The Company may from time to time rent or sell demographic information in the aggregate that does not contain personal information.

How the Company Uses Cookies

A “cookie” is a small amount of data that is sent to your browser from a web server and is stored on your computer’s hard drive. Cookies do not provide the Company with any personally identifying information about you such as your name or address. The Company uses cookies for several purposes in connection with the operation of the Site:

  • The Company may attempt to place cookies on a computer to track a visitor’s use of the Site;
  • The Company may use cookies to help customize the Site and make its navigation easier for you; and
  • The Company may use cookies to help estimate the number of visitors to the Site and determine which Site areas are the most popular.

You have several choices with respect to cookies. You can modify your browser preferences to accept all cookies, to notify you when a cookie is set, or to reject all cookies. However, the Company’s Site may use cookie-based authentication. Accordingly, if you choose to reject all cookies, you may not be able to log onto the Site and/or use the Company’s services.

How You Can Update Your Personal Information

You may review and edit your personal information by logging into your account at the Site and/or contacting the Company directly by visiting our Contact Us page.